Privacy Policy

Introduction

This Privacy Policy explains how Giftsvrstudioia ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website and language tutoring services.

Information We Collect

We may collect the following types of information when you use our services:

Information you provide directly: name, contact details (such as email address and phone number), preferred language, proficiency level, learning goals, and any other information you choose to share when you contact us or book a consultation.

Payment information: details needed to process payments for tutoring sessions. Payment processing is handled by secure third-party providers and we do not store full payment card details on our servers.

Usage data: information about how you use our website, such as pages visited, time spent on pages, and actions taken. This may be collected through cookies and similar technologies as described in our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our language tutoring services.

• To communicate with you about your account, bookings, and support requests.

• To personalize your learning experience and recommend suitable tutors and programs.

• To process payments and manage billing.

• To improve our website, services, and customer experience.

• To comply with legal obligations and enforce our Terms of Use.

Legal Bases for Processing

Where applicable law requires, we process your personal information based on one or more of the following legal bases:

• Your consent, for example when you submit forms or agree to receive communications.

• Performance of a contract, when we provide tutoring services you have requested.

• Compliance with legal obligations.

• Our legitimate interests in operating, improving, and protecting our services, provided that such interests are not overridden by your rights and interests.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and enhance your experience. For more information about how we use cookies and how you can manage your preferences, please refer to our Cookies Policy.

How We Share Information

We do not sell your personal information. We may share your information with:

• Tutors and staff who need the information to provide tutoring services to you.

• Service providers that help us operate our website, process payments, provide analytics, or deliver communications.

• Authorities or third parties where required by law, regulation, legal process, or to protect our rights, safety, or property.

International Transfers

Your information may be processed and stored in countries other than your country of residence. Where required, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will delete or anonymize it in a secure manner.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to legal obligations.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the details below.

Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age where parental consent is required under applicable law, and we do not knowingly collect personal information from such children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at help@giftsvrstudioia.world or call +61 430 103 660.